Shipping policy
1. Production Lead Time
Our production lead time varies based on order specifications:
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Samples: 2–3 business days
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Standard Orders: 5–7 business days
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Large Volume Orders: 7–12 business days
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Custom materials / special finishes: subject to confirmation
Production begins after artwork approval & payment confirmation.
2. Shipping Methods
We ship worldwide via trusted logistics partners:
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DHL / FedEx / UPS (express)
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Air freight (bulk shipments)
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Sea freight (large pallets & containers)
Shipping methods will be recommended based on order size, urgency, and destination.
3. Estimated Transit Time
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Express: 3–7 business days
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Air freight: 7–12 business days
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Sea freight: 15–35 days
Transit time may vary due to customs clearance or carrier delays.
4. Duties, Taxes & Customs
All international shipments may be subject to import duties, taxes, and customs fees imposed by the destination country.
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These charges are not included in our product or shipping costs.
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The buyer is fully responsible for import regulations and related fees in their country.
5. Shipping Address & Delivery
Please ensure the shipping address is accurate.
We are not responsible for delays or losses caused by:
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Incorrect or incomplete addresses
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Recipient unavailable at delivery
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Customs refusal or detention
If a package is returned due to incorrect information, reshipping fees will apply.
6. Lost / Damaged Packages
If your shipment is lost or arrives damaged:
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Contact us within 3 business days
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Provide photos of the damaged package
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We will file a claim with the carrier
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Reshipment will follow carrier approval or internal verification
7. Split Shipments
For large-volume orders, we may ship in multiple packages or batches to optimize speed and logistics cost.
8. Shipping Insurance（Optional）
Insurance can be added upon request.
If declined, the buyer assumes risk for loss or damage in transit.
