1. Custom-Made Products
All products produced by our factory are custom-made according to each customer’s unique requirements.
Because every order is tailored, products:
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cannot be resold
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cannot be returned for non-quality reasons
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must follow the customer-approved specifications
2. Order Requirements & Specifications
To provide accurate pricing and production feasibility, customers must provide:
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Artwork files (AI / PDF / SVG / PNG)
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Material preference
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Size & shape
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Quantity
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Finishing options (lamination, foil, holographic, etc.)
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Usage purpose (if relevant for adhesive selection)
Orders without full specifications may experience delays in quotation.
3. Minimum Order Quantity (MOQ)
MOQ depends on material and product type:
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Standard stickers: 500–1000 pcs
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Roll labels: 1,000 pcs+
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Specialty finishes: 1,000–3,000 pcs
MOQ will be clearly indicated in the quotation.
4. Quotation & Pricing
4.1 Quote validity
All quotes are valid for 30 days unless otherwise stated.
4.2 Pricing factors
Quotation is based on:
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Material type
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Size & die-cut complexity
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Printing method
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Finishing requirements
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Quantity
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Packaging type
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Shipping method (express/air/sea)
4.3 Price adjustments
Pricing may change if:
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Artwork or specifications are updated
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Quantity is revised
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Material costs fluctuate
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Special processes are added
Revised quotes will be resent for confirmation.
5. Proofing & Approval
Before production begins, customers will receive an artwork proof indicating:
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Size
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Layout
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Cutting line
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Colors (approximate CMYK representation)
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Material / finish
Once the proof is approved, no further changes can be guaranteed.
6. Production Lead Time
Estimated lead time:
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Samples: 2–3 business days
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Standard orders: 5–7 business days
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Large-volume orders: 7–12 business days
Lead time begins after proof approval and payment confirmation (if applicable).
7. Quantity Tolerance
Due to normal industrial variation:
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Quantity tolerance of ±3% is considered acceptable
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Shortages exceeding tolerance will be compensated or reprinted
8. Color & Cutting Tolerance
Industry-standard tolerances:
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Color tolerance: ±10% (CMYK variation by material/ink)
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Cutting tolerance: ±1–2 mm
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Material deviation: may occur based on texture or coating
Minor variance within tolerance is not considered a defect.
9. Cancellation Policy
Because all orders are custom-made:
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Orders cannot be canceled after proof approval
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Orders canceled before proof approval may incur setup or design fees
10. Reprint & Claim Process
If quality issues occur, customers must report within 7 business days with:
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Photos/videos of defect
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Full batch image
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Order number
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Packaging image (if damaged during transit)
Once verified, we will arrange:
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Free reprint, or
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Partial credit (case-by-case)
Refunds are not applicable for custom-made items.
11. Shipping & Delivery
Shipping options:
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Express (DHL/FedEx/UPS)
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Air freight
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Sea freight
Transit time varies by region.
Duties/taxes are not included unless otherwise stated.
12. Confidentiality & Intellectual Property
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All artwork remains the customer's property
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We do not reuse or resell any customer designs
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OEM / white-label production is fully supported
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NDA can be provided upon request